We have been working with small and medium businesses for many years. Over that time we have developed principles and processes that help the businesses we work with get the most efficient and effective use from their technology, within the budget realities of today's business market. Too often we meet businesses that have spent far too much on technology for their size, or that have technology they are not using effectively.

 

We operate as a Managed Service Provider (MSP). Every client has an SLA (Service Level Agreement) that describes the service we provide and sets the expectation for support.

 

We have invested heavily in remote management and monitoring tools, so we can support clients across the country and continuously maintain and monitor their critical systems.

 

Cyber security is now central to everything we do. Small businesses are increasingly targeted by cyber criminals, so we actively manage cyber risk for our clients through:

• Monitoring – watching your systems, devices and accounts for threats and suspicious activity.

• Management – keeping security updates, protection, backups and access controls current and working.

• Staff training – helping your team recognise phishing, scams and unsafe practices, because your people are your first line of defence.

 

We take control of, and responsibility for, your WHOLE IT environment, including its security. The buck stops with us. We will become YOUR IT department.

 

We also provide regular reviews to our contracted clients to make sure they are getting the best use of their current and future technology, and that their cyber protection keeps pace with new threats.

 

We base our recommendations on a design we have developed which we call:-

 

‘Model Office Technology Framework’ -  MOTF

 

This is derived from applying principles that come from the:-

 

‘Information Technology Infrastructure Library’ - ITIL.